Service

CONTACT

24/7 EMERGENCY SERVICES

on-call services telephone number for emergencies
also during weekends and bank holidays:

  • +386 (0)31 701 670

Our devices operate

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Devices for air conditioning, ventilation, heating and cooling operate nonstop. They operate practically without pauses – under higher or lower loads. Due to intensive use, we recommend regular maintenance and servicing of devices to substantially extend their lifespan.

Technical Service

Regular servicing by Menerga’s professionally qualified service engineers ensures nonstop optimum operation of your system. Many of our long-standing customers agree that professional maintenance of devices and systems has importantly contributed to their flawless operation. This has extended their lifespan to significantly more than 20 yeas – a period in which comparable buildings had to entirely replace their systems of air conditioning, ventilation, heating and cooling.

No one knows as much about Menerga devices as their technical service team. However, our technical service is not just a regular service. It is much more. We see ourselves as a life-long partner of your device. Trust our engineering expertise and discover that cooperation with competent experts always pays off.

Adriatic Region

In the Adriatic region there are 15 mobile services, located between Maribor (Slovenia) and Belgrade (Serbia) that actively cover the regions of Slovenia, Croatia, Serbia, Bosnia, Montenegro, Kosovo and Macedonia. Therefore, your professional service is only a phone call away.

Device’s Life Cycle

  • PREPARATIONS FOR COMMISIONING AND COMMISIONING

    Before starting the operation of the device, we prepare the construction site for putting the device into service. After setting-up the device and starting it, we carry out the required measurements

  • TAKING OVER THE DEVICE AND INTRODUCING THE USER TO IT

    After putting the device into service, the user or the maintainer is introduced to the system and the correct way of operating the device, after which the device is handed over.

  • MAINTENANCE

    We provide professional device maintenance to ensure optimum operation of the device during the system’s entire life-cycle.

  • ELIMINIATION OF MALFUNCTIONS AND REPAIRS

    If necessary, we provide servicing and repair of devices and eliminate possible malfunctions. If technically possible, we try to eliminate malfunctions remotely.

  • UPGRADE OR RECONSTRUCTION

    We continuously work on improving our technology. Due to constant improvement, opportunities for the upgrade of technology might be created after ten years of operation. If necessary, we provide a system upgrade and take care of adequate reconstructions.

Maintenance Contract

Besides urgent repair interventions and regular servicing, we advise our customers to take care of their devices and systems with an annual maintenance contract. Therefore, customers can leave the maintenance concern completely to Menerga’s professional technical service. Your advantage: fully foreseeable costs and orderly system functioning with a maximum energy savings.

We have prepared four packages of maintenance contracts, most popular among our customers.

Four packages of maintenance contracts

Regular summer servicing
Regular winter servicing
Summer control check-up
Winter control check-up
Discount on filter purchases
Control of possible refrigerant leakage
Remote assistance
24/7 on-call telephone services
Mileage discount
Rating
 
CONTROL PACKAGE
Regular
check-up

3% discount

Once per year
Once per year
3%
Regular summer servicing
Regular winter servicing
Summer control check-up
Winter control check-up
Discount on filter purchases
Control of possible refrigerant leakage
Remote assistance
24/7 on-call telephone services
Mileage discount
Rating
 
STARTING PACKAGE
Basic
maintenance

5% discount

Once per year
Once per year
10%
Regular summer servicing
Regular winter servicing
Summer control check-up
Winter control check-up
Discount on filter purchases
Control of possible refrigerant leakage
Remote assistance
24/7 on-call telephone services
Mileage discount
Rating
 
STANDARD PACKAGE
Regular
maintenance

10% discount

Once per year
Once per year
Once per year
Once per year
15%
Regular summer servicing
Regular winter servicing
Summer control check-up
Winter control check-up
Discount on filter purchases
Control of possible refrigerant leakage
Remote assistance
24/7 on-call telephone services
Mileage discount
Rating
 
ADVANCED PACKAGE
Maintenance
+

15% discount

Once per year
Once per year
Twice per year
Twice per year
25%
*Statutory control of refrigerant leakage in accordance with the decree on the use of products and equipment containing ozone depleting substances or fluorinated greenhouse gases (Official Gazette of Slovenia No. 41/10).

Menerga Advantages

Original spare parts

We only sell original spare parts. You benefit from guaranteed quality and fast supply. Original spare parts are available all the time. If necessary, individual coupled devices can be modernised by an upgrade. Together with appropriate maintenance, this ensures that the device will have a life span of several decades.

Menerga WebServer - Web Building Management System

Monitor and control your system’s device with the help of Menerga WebServer. This is the so called web building management system that can be installed on any computer, tablet or WebCapsule room panel with a touch screen with multi-touch technology. It can be mounted anywhere, in the control locker, control room, at the reception desk, in luxury suits, hotel rooms etc. More on WebServer is available here.

Maintainer training

Building maintainers are offered basic and more thorough training on operating Menerga devices and systems, their maintenance, servicing and repair of malfunctions. We will make sure that our servicemen provide the necessary knowledge and skills to maintainers.

Menerga Service – an Additional Advantage

Broader competences

Menerga’s service staff have a broader specialisation and also possess knowledge from technical fields, indirectly connected to air conditioning and electrical engineering. Often, the faults can be hidden in other devices of the system. This requires knowledge of specific fields beyond specific technical knowledge.

Web support - remote data-monitoring and “remote diagnosis”

All customers with an implemented system and internet connection, digital regulation or building management system are also offered remote support. In this way, we can diagnose malfunctions via internet connection and determine, whether we can help the maintainer eliminate the malfunction over telephone or whether a servicing is required to re-establish the balance of the system.

Servicing other manufacturers’ devices

If necessary, we also offer servicing of other manufacturer’s equipment in the air conditioning, ventilation, heating and cooling industry.

CONTACT

24/7 EMERGENCY SERVICES

on-call services telephone number for emergencies
also during weekends and bank holidays:

  • +386 (0)31 701 670